Replacement and complaint

[ultimate_heading main_heading=”Замяна и рекламация” spacer=”line_only” spacer_position=”middle” line_height=”1″ line_color=”#d7a959″ margin_design_tab_text=”” line_width=”300″ spacer_margin=”margin-top:5px;margin-bottom:5px;”]In case the customer wishes to return a received product, he can exercise this right within 14 / fourteen / working days from the date of purchase.

Purchased products must be in good commercial condition, without damaged packaging and without being used. The goods can be returned by courier.

Transportation costs are at the customer’s expense and are not refundable.

After receiving the returned goods and inspecting them, the value without transport costs is refunded to the customer – in cash or by account within 14 days.

Each customer can exercise his right to have the product replaced with another product of his choice.

If a defect is found, you can return the defective items. They will be replaced with new, non-defective ones or you will be refunded – at your choice.

Please inspect the product for expiration date, authentic appearance or contents before printing it or damaging the integrity of its packaging. Otherwise, its replacement or refund of the amount paid for it will be complicated as a procedure or duration.[/ultimate_heading]

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